At HOOKII, we understand the importance of feeling confident about your purchase. Our Price Protection Policy is designed to give you peace of mind by ensuring that you get the best possible price for your HOOKII product. Here’s how our policy works:
1. Policy Coverage
● Eligible Products:
The Price Protection Policy applies only to lawn mowers purchased directly from our official website and does not include accessories. Due to promotional strategies tailored to specific audiences, pricing may vary across different channels. To qualify, the lower price must be available through the same purchase link or channel as your original order.
● Price Drop Period:
If the price of an eligible product drops within 30 days of your purchase, you may be eligible to claim a refund of the price difference.
● Geographic Scope:
This policy applies to customers in all countries or regions where HOOKII’s official online store supports sales.
2. How to Claim Price Protection
● Request Submission:
If you notice a price drop within the eligible period, please contact our customer service team within 7 days of the price change. You will need to provide:
○ Your order number.
○ A screenshot or link showing the new, lower price on the HOOKII website.
● Verification Process:
Once your request is submitted, our team will verify the price difference and determine if your claim is eligible.
3. Refund Details
● Refund Method:
Approved refunds for price differences will be issued to the original payment method used for your purchase.
● Processing Time:
Refunds will be processed within 5-7 business days after your claim is approved.
● Amount Refunded:
The refund amount will be the difference between the original purchase price and the new, lower price.
4. Exclusions and Limitations
● Excluded Items:
The following items are not eligible for price protection:
○ The customer did not receive the applicable coupon or did not meet the coupon conditions for a discounted price.
○ A lower price is found through a different channel or link after the purchase, rather than the same purchase link.
○ The product has been removed or discontinued.
○ The order is in the process of a refund, return, or exchange, or has already been fully refunded or returned.
● Third-Party Purchases:
This policy applies only to products purchased directly from the HOOKII website. Products purchased through third-party retailers or resellers are not covered.
● Single Claim Per Purchase:
Each eligible purchase is limited to one price protection claim.
5. Additional Terms
● Policy Changes:
HOOKII reserves the right to modify or discontinue this Price Protection Policy at any time without prior notice. However, any changes will not affect claims submitted before the modification.
● Customer Support:
For any questions or assistance with your price protection claim, please contact our customer service team at onlinestore@hookii.com, or click here chat with us.
At HOOKII, your satisfaction is our top priority. We hope you enjoy your shopping experience and find great value in our products. If you have any questions or need assistance, our team is here to help.