Can't Find Your Order After Payment?

Published at:2024-07-03

If you are unable to locate your order after payment, please follow these steps:

Check Your Email Inbox:

First, check your email inbox for an order confirmation message. This email typically contains detailed information about your order and serves as proof of purchase.

Log into Your HOOKII Account:

Use the email address you used to place the order to log into your HOOKII account. Navigate to the "My Orders" section to see if your order is listed there.

If you haven't created a HOOKII account yet, consider registering with the same email used for placing the order.

Contact HOOKII Customer Service:

If you still cannot find your order, or if you have any questions or concerns, please reach out to our HOOKII customer service team at onlinestore@hookii.com. Our team is ready to assist you with locating your order and resolving any issues promptly.

 

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