Packing Guidelines Video
Important Notes:
Factory Reset: Before packing, reset the product to its factory settings to ensure it is ready for return.
Include All Components: Ensure that all parts are included in the box, especially the adapter and charging dock. Missing components may affect your refund process.
Proper Packaging: Follow the instructions in the packing video to securely pack the machine. Please use the packing materials that were originally included in your package. If you do not have them, please use other packing materials to ensure the machine is properly supported and to avoid any damage during the return shipment.
If the product is damaged during return shipping due to improper packaging, you may be held responsible for the damages.
Timely Shipping: Please ship the item within 7 calendar days after receiving the return notification email to avoid delays in processing your return.