Received a Damaged Package?

Published at:2024-06-23

During transit, packages may sometimes sustain damage due to handling or storage issues. If you find yourself in this situation, here's what you should do:

Document Immediately:

Upon receiving the package, take photos as soon as possible to document the damage: A close-up of the damaged area. An overall picture of the entire package.

Inspect for Visible Damage:

Open the package and check if the machine shows any visible external damage, such as a detached front bumper or exterior scratches.

Functional Testing:

Even if there's no obvious external damage, follow the installation and user guide to power on and use the product. Ensure to check for any functional faults or issues.

If you discover any operational problems or visible damage, please contact our customer service team promptly. We are committed to resolving this issue swiftly for you. Depending on the severity of the damage, we will arrange for a free repair or replacement.

 

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