To initiate a return, please click here to fill out the return request form and upload the necessary documents. After submission, Hookii will review your request within 24-48 hours. Once approved, we will email you the return address (and possibly a return shipping label if it meets our return policy) along with detailed return instructions. Simply take your item to the designated shipping station and send it back.
Important Note: During the review process, Hookii customer service may contact you via email to verify return details. Please check your inbox and spam folders to avoid missing any emails, which could delay the return process.
FAQs
How long do I have to complete the return?
You must return the item within 7 days after receiving return confirmation.
What is the return address?
Currently, returns need to be sent to our service center in Germany. If you have a return request, please contact customer service first. After verification, we will provide you with the detailed return address.
Do I need to pay for return shipping?
Please refer to our return policy for details on return shipping costs.