The shipping time for each product depends on its stock status. When you place an order on HOOKII, the estimated shipping time for each product will be displayed. If your order contains multiple products, we might split the order for shipping.
Shipping Service
Shipping Time & Fees
Carriers | Shipping Method | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
● Europe: DHL, DPD ● United States: FedEx, UPS ● Australia: Hunter, Allied, TOLL | Express shipping | Free | 2-7 days |
Note:
1. Shipping fees of $300 USD are required for Hawaii, Guam, and Alaska.
2. We do not support designated carriers. HOOKII will arrange the shipping with the nearest available carrier based on your address.
3. After you place your order, we need 48 hours for preparation. Please note that this time is not included in the shipping duration.
Delivery Countries/Regions
USA, Canada, Australia, New Zealand, Austria, Belgium, Croatia, Luxembourg, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Express Service Declaration
Please note that the following conditions must be met to qualify for our express delivery guarantee refund:
● The order is being shipped to an eligible address.
● If your order contains items not eligible for express shipping, we will split the shipment to ensure you receive the express items on time.
Our guarantee does not apply if we miss the promised delivery date due to:
● Unforeseen circumstances such as strikes, natural disasters, explosions, or any other force majeure events beyond our reasonable control.
● If you cancel part or all of your order after shipping, or if you change items, contact details, or delivery address after placing the order.
An attempted delivery on or before the promised delivery date meets our delivery guarantee
Order and Logistics Tracking
After your order is shipped, you will receive a notification email or SMS (please confirm SMS notifications when ordering) with the tracking number. You can click the link to go to the courier's website and check your package status.
Track Your Order:
● Log into your HOOKII account, view "My Orders," and check logistics information on the order details page.
● Click here to enter the tracking number.
● Contact HOOKII Customer Service: service@hookii.com
Notes
● As our products are high in value and come in large packaging, we're unable to deliver to PO boxes. Please ensure you provide a residential street address, including the house number. .
● HOOKII orders are only deliverable within the country of purchase. To ensure smooth delivery, please provide accurate name, address, and contact information at checkout. Please double-check your address before making payment, as it cannot be changed once the order is shipped. If you've entered an incorrect address, kindly reach out to HOOKII customer service for assistance before shipping.
HOOKII is not responsible for order delays or rejections due to the following reasons:
● Delivery times may be delayed by 1-2 days when shipping to remote areas.
● Delays or delivery failures caused by the recipient's actions, including but not limited to: changing the address after shipment, entering an unknown or incorrect address, entering incorrect contact details, refusing to accept the package, etc.
● Delays due to force majeure. "Force majeure" refers to objective conditions and other circumstances that cannot be foreseen, avoided, or overcome, leading to delays in shipment. This includes but is not limited to: national or regional air or ground transportation system control or interruption (e.g., due to weather), communication system interference or failure, government actions, postal management policy changes, war, earthquake, typhoon, flood, fire, heavy rain, heavy fog, and other similar events.
● Items that cannot be shipped by air due to aviation safety regulations, including but not limited to: prohibited items, mobile phones, electronic products and fragile items.
● Items confiscated or disposed of due to a violation of shipping regulations.
● Delays during weekends, national holidays, or festivals.
● Delivery to addresses that couriers cannot access, such as schools, companies, or residential complexes.