Order Still Pending After Payment?

Published at:2024-07-03

If you have completed payment but the order status still shows as pending payment, please note the following:

Once you successfully complete a payment, you typically receive a confirmation email containing detailed order information and proof of payment. This confirmation email serves as explicit evidence of your successful payment.

Additionally, a pending payment status may be due to system processing delays or technical issues. We recommend checking your email inbox first to confirm if you have received the payment confirmation email.

  • If you have received the confirmation email, you can use the details provided therein to verify your payment status.

  • If you have not received a confirmation email or have any questions, please contact our customer service team promptly. We will promptly verify your order status and provide further assistance and support.

 

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