In addition to shipping returns, you can also return products to Hookii's authorized service centers. Below are the addresses of our authorized service centers:
Recipient company: Vitech GmbH
Recipient: Hookii X Service Center
Address: Dr.-Ruben-Rausing Str. 2, 8A 65239 Hochheim am Main Germany
Tel: 0049 1732756500
Service Center Hours:
Monday to Friday: 9:30 AM - 4:00 PM (local time in Germany)
Important Note: Before bringing or shipping your device to the service center, please contact our customer service team or complete an online repair request. Without prior approval, the service center may refuse to accept your device.