To request a repair, please click here to fill out the repair request form and upload the necessary documents. Once submitted, Hookii will review your request within 24-48 hours. If approved, we will email you the service center address (and possibly a shipping label if it meets our return policy) along with detailed instructions. Simply take your item to the designated shipping station and send it back.
Important Note: During the review process, Hookii customer service may contact you via email to verify details. Please check your inbox and spam folders to avoid missing any emails, as this could potentially delay the repair process.
FAQs
How can I cancel a scheduled repair service?
You can cancel your repair request at any time before shipping the product by contacting customer service.