Thank you for choosing HOOKII products. We appreciate your support and want to ensure you have a clear understanding of our after-sales policies specifically for Kickstarter orders. Please find the detailed information below:
Return Policy
Due to the unique nature of Kickstarter orders, all products purchased through Kickstarter are non-refundable once they are sold. We understand this policy may cause some inconvenience, and we appreciate your understanding. If you have any questions or encounter any issues with your product, please don't hesitate to contact our customer service team. We are here to assist you.
Exchange Policy
We are committed to providing high-quality products. If you receive a HOOKII product with any manufacturing defects or performance issues, please contact us within 30 days of receiving the product, and we will gladly replace it for you at no additional cost.
Repair Policy
1. For products that exceed the 30-day exchange window but are still within the warranty period and meet the repair conditions, we offer free repair services to ensure your product functions properly. Please refer to our detailed repair policy for more information.
2. We will honor our extended warranty commitments made during the Kickstarter campaign for certain regions, providing extended coverage for your product. Please refer to the notifications on the Kickstarter platform for specifics.
Packaging Recommendations
To ensure your product remains undamaged during the repair or exchange process, we recommend keeping the original packaging. Improper packaging may lead to damage during transportation, and any related costs may be your responsibility. To avoid any inconvenience, please make sure the product is securely packaged.
Customer satisfaction is our top priority. If you have any questions or need further assistance, please feel free to contact our customer service team at service@hookii.com. Thank you for your understanding and support!