Package Shows as Delivered but Not Received

If your package tracking indicates that it has been delivered but you haven't received it, we suggest starting by checking with your household members and nearby neighbors to ensure it hasn't been mistakenly received by them.

If you are unable to locate the package after these checks, we advise you to contact your local courier service directly to address this issue promptly. Once a package has been successfully delivered, we can assist you in obtaining proof of delivery from the courier upon request.

For further assistance, feel free to contact the HOOKII customer service team at service@hookii.com.