Duplicate charges may occur due to system errors or communication issues. It's essential to promptly check your bank or payment account's transaction records to verify if duplicate charges have indeed occurred.
Once you've confirmed duplicate charges, please follow these steps:
Verify Transaction Details:
Log into your bank or payment platform account, carefully review the transaction history to confirm the amount and time of the duplicate charges.
Contact Our Customer Service Team:
Provide your order number, payment proof, and the transaction records showing the duplicate charges to our customer service team. We will promptly verify the issue and initiate the refund process.