What is the refund process?
Once the returned item reaches our warehouse, Hookii engineers will inspect it. If an issue is found, we will generate a damage report and communicate the refund amount with you. If no issues are found, we will proceed with your refund. The refund process typically takes about 7-14 business days, depending on your bank or credit card issuer.
How long does it take to process a refund?
Refunds are processed using the same method you used for the original payment. The entire refund process usually takes about 7-14 business days, depending on your bank or credit card issuer.
How can I check the status of my refund?
To check the status of your refund, please contact our customer service team.
How will my refund be returned?
Your refund will be returned to the original payment method.
Why does the refund amount differ from what I paid?
There are a few reasons why the refund amount might differ from what you originally paid:
Exchange Rate Differences: Hookii charges in USD or EUR. If you paid in a different currency, your bank converted the amount based on the exchange rate on the day of payment. When we issue a refund, we do so in USD or EUR, and any fluctuations in the exchange rate between the payment and refund dates may cause a difference in the amount you receive in your local currency.
Bank Fees: Your bank may charge transaction fees. Please contact your bank for more detailed information.