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  1. Hookii Support Center
  2. FAQ & Troubleshooting
  3. FAQ

FAQ

  • What are the details of battery life, charging, and runtime?
  • What are the performance specifications of Neomow X?
  • What are the different versions of Neomow X series?
  • Why is my mower not returning to the charging station after finishing its scheduled mowing task?
  • Blade Module(Blade Disc) Maintenance Guide
  • How to Check if the Rain Sensor is Working
  • How can I confirm my purchased model matches the received one?
  • What are the usage guidelines for the 4G SIM card?
  • How often should I replace the blades and clean the mower?
  • What is the latest firmware version and feature iteration information?
  • How can I protect my Neomow X during thunderstorms?
  • How should I prepare my lawn and Neomow X for the mowing season?
  • Does Neomow X support open API and secondary development?
  • How can I check for the latest firmware and perform an update?
  • Will Neomow X compromise my personal privacy?
  • What should I do if my Neomow X is stolen?
  • Does Neomow X have an anti-theft feature?
  • How can I determine if my Neomow X is malfunctioning?
  • Why does lowering the cutting height trigger an overheating warning for the blade?
  • Why does Neomow X repeat mowing tasks?
  • What types of grass can Neomow X cut?
  • What types of obstacles can Neomow X avoid?
  • Can I adjust the sensitivity of Neomow X’s obstacle avoidance?
  • How does Neomow X avoid obstacles?
  • How does LiDAR-SLAM navigation work?
  • What do the HOOKII indicator light colors on Neomow X mean?
  • What is the working area capacity and maximum cutting time of Neomow X?
  • What is a visual sensor, and when should I use it?
  • Can Neomow X get stuck in muddy areas?
  • Can Neomow X resume mowing from where it stopped?
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