How to charge Neomow X?

1. Plug the charging station into a power outlet.
2. Connect the machine's plug to the charging station's socket and place the machine on the charging station.
3. Wait for the Hookii indicator light on the machine to turn green, which means the machine is charging. A flashing green light indicates that charging is in progress, while a solid green light means charging is complete.

FAQ

• What should I do if the charging station indicator light is off?

  1. Please check if your charging station is properly connected to a power source. Once powered on, the Hookii indicator light should turn green, as shown in the image below.
  
  
  2. Check the label on your machine's adapter to ensure it matches the required voltage for your device. If the voltage is incompatible, we recommend using a transformer to adjust the voltage.
  
  

  3. If the issue persists after following these steps, please contact our customer support team for further assistance.
  
  

• The charging station light is on, but the machine is not charging. What should I do?

  1. Check if the machine’s charging port and the charging station’s contact points are properly connected
  
  
  

  2. If the charging contacts are not making proper contact with the machine, try gently adjusting them with your hands or pliers.
  
  
  3. If the problem persists, please reach out to our customer support team for assistance.