Troubleshooting Guide: 4G Not Connecting

This guide applies only to Neomow models that support 4G. To use 4G, simply turn off Wi-Fi—your device will automatically switch to 4G network.

If you find that the 4G icon isn’t showing or your device is having trouble connecting, it might be due to a weak signal, missing data, or incorrect settings. Try the steps below to troubleshoot:

Step 1: Check 4G Signal Strength

The 4G signal in your current location might be weak. Try moving the mower to a different area to see if it connects.

Step 2: Check SIM Card Data

If the issue continues, your SIM card might be out of data. Please contact our customer service team to verify your data status or top up your balance.

For more information on using the machine's 4G SIM card, click here.

Step 3: Check and Update APN Settings

Improper APN settings can also affect connectivity. Please follow the steps below to check whether your APN settings are correct: 

1. Please keep your phone close to the device.
2. Tap the button shown in the screenshot below.
   
3. Tap on APN Settings as shown in the screenshot below.
   

4. Check if the APN matches the correct value for your region:

   • Europe: orange.m2m.spec

   • United States: america.bics

   • Australia: orange.m2m.spec

5. If it doesn’t match, edit the APN as shown in the screenshot, then tap confirm.

If the APN is incorrect, please follow the instructions shown in the screenshot to update it and then tap confirm.

If the APN is correct and the issue remains, please click here to submit a form. Our team will review your case and help you resolve the issue.