Troubleshooting: “Connection Timeout”or “Connection Failed” Alert

If your Neomow X shows a “Connection Timeout” or “Connection Failed” message when connecting to Wi-Fi, follow the steps below to identify and resolve the issue.

Step 1: Check Whether the Device Connects to the App

After powering on the mower, check whether it can connect to the app.

• If the device cannot connect to the app, the 4G SIM card may be inactive or the device may not be properly connected. Please refer to How to connect/add Neomow X? to ensure the device is set up correctly.

• In this case, contact our support team. We can help verify the 4G status and reactivate the service if needed.

Step 2: Update the Firmware

If the device connects successfully to the app, check whether a firmware update is available.

• The app should automatically prompt you to install the latest firmware version.

• Follow the on-screen instructions to complete the update.

Once the update is finished, try connecting the device to Wi-Fi again.

Step 3: Check Network Stability

If the device and firmware are normal but connection issues persist, the problem may be related to network stability.

Try the following:

• Restart Wi-Fi and reconnect

• Move closer to the router to improve signal strength

• Switch to a stronger Wi-Fi network if available

• Use a mobile hotspot to test whether the issue is Wi-Fi–related

• Switch to 4G: If your device has a 4G SIM card, turn off Wi-Fi and the mower will automatically switch to the 4G network

Still Not Working?

If none of the steps above resolve the issue, please submit a support ticket so our support team can assist you further and ensure your Neomow X is working properly.