Error: Start faild. Leaving charging station

If you see the message “Start failed. Leaving charging station”, it means the mower attempted to leave the charging station but failed to start its operation properly. This may occur due to temporary system or positioning issues.

Step 1: Restart the Device

We recommend restarting your mower using the physical power button on the device. In most cases, a simple reboot can resolve the issue.

Step 2: Unable to Restart or Still Experiencing the Issue?

If you’re not currently with the mower and unable to restart it manually, or if restarting doesn’t resolve the problem, please click here to submit a support ticket.

Our team will review your request and follow up as soon as possible. You can also email us directly at support@hookii.com with the details of the issue.