Error: 4G Data Is Running Low / 4G Data Is Insufficient

This message appears when the mobile data on the built-in SIM card is running low or has been used up.
Each mower is shipped with a SIM card that includes a limited amount of complimentary 4G data. Once this data is consumed, continued 4G connectivity requires a manual top-up in the app.

Solutions

1. Recharge 4G data in the app
Open the app and follow the instructions to purchase additional 4G data.

2. Contact customer support for details
If you are unsure about your current data status, please contact customer support to check the specific situation.

Note for HOOKII Kickstarter backers

For users who participated in the HOOKII Kickstarter project, 4G data is renewed by us based on your original pledge.
If you receive this message, your data renewal may still be in progress. Please contact customer support for confirmation.