This error alert may be caused by improper charging station deployment, leading to docking issues.
Please try the following solutions:
- Check if the charging station meets the required deployment standards. Click here (How to install the charging station) for detailed deployment guidelines, then try again.
- If the issue continues, please submit a support request using the link below. Our team will review your submission and assist you as soon as possible: Submit a Product Request
Comments
2 comments
Hi
Yes, the the Bluetooth is on when I try to map. Even though sometimes it is difficult to connect. Would I be able to drive it if I had no Bluthoot connection?
The link in your answer that leads how to fix a 903 error, does not exist.
What I have done, is to place the charger at a leveld surface and used the screws.
What about the other error messages I sendt you?
Best regards
Per Olav Tryti
Dear Per Olav,
We sincerely apologize for the delay in our response, and we’re sorry for any inconvenience this may have caused.
Thank you for your detailed feedback. We’ve reported the issues you encountered to our R&D team, and they are currently working on resolving them. And we’ve created a support ticket on your behalf to help us better track and follow up on your case.
To answer your question: if there is no Bluetooth connection, it may not be possible to manually drive the mower. A stable Bluetooth connection is required for this function.
Regarding the 903 error, we appreciate you pointing out the issue with the link. You’re absolutely right — the link provided earlier was incorrect. We have now updated it, and thank you again for bringing this to our attention.
If you have any other questions or receive further error messages, please don’t hesitate to let us know. We're here to help.
Best regards,
Hookii Support Team
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