Troubleshooting: Mower Stuck or Wheels Not Moving

If your new mower gets stuck during operation, we recommend the following solutions:

1. Check the Wheels:

   Inspect the wheels for debris or obstructions. Clear any items stuck in the wheels to ensure smooth operation. You can use a hose to clean the wheels regularly. Click here for detailed steps on cleaning your mower.
    

2. Fill Holes in the Lawn:

   If your garden has any potholes or uneven areas, we suggest filling them to create a flat and level surface for the mower to navigate more effectively.
    

3. Set No-Go Zones:

   If there are areas in your lawn where the mower frequently gets stuck, you can configure these as no-go zones to prevent the mower from entering and avoid repeated issues.
    

If the above steps do not resolve the problem, please contact our customer service team for further assistance.

Note:
Always turn off the power before performing maintenance or inspecting the mower to ensure safety.