Troubleshooting: Frequent “Start Wake-Up” and “Start Sleep Mode” Notifications

If you frequently receive notifications such as “start wake-up” and “start sleep mode”, please follow the steps below to troubleshoot the issue.

Step 1: Check Your Firmware Version

Please verify that your device firmware is updated to version V1.5.5.3 or later. If your firmware version is below this, we recommend upgrading to the latest version first.

• How to check your firmware version

Step 2: Still Experiencing the Issue?

If the problem persists after updating the firmware, please keep your device powered on and connected to the internet. This allows our technical team to remotely access the device logs for diagnosis.

Then, kindly click here to submit a support ticket. We will review your case and work to resolve the issue as quickly as possible.