Live Chat
Click the icon in the bottom right corner to start a chat.
Live Chat Support Hours
Our support hours are 9:30 AM–6:30 PM (UTC+8). The following shows the corresponding local time for selected regions for your reference.
| Country / Region | Time Zone | Local Support Hours |
|---|---|---|
| USA – Eastern Time (ET) | UTC-5 / UTC-4* | 02:30AM–11:30AM |
| USA – Central Time (CT) | UTC-6 / UTC-5* | 01:30AM–10:30AM |
| USA – Mountain Time (MT) | UTC-7 / UTC-6* | 12:30 AM–9:30 AM |
| USA – Pacific Time (PT) | UTC-8 / UTC-7* | 11:30 PM–8:30 AM (previous day) |
| United Kingdom (UK) | UTC+0 / UTC+1* | 1:30 AM–10:30 AM |
| Germany | UTC+1 / UTC+2* | 02:30AM–11:30AM |
| France | UTC+1 / UTC+2* | 02:30AM–11:30AM |
| Netherlands | UTC+1 / UTC+2* | 02:30AM–11:30AM |
| Spain | UTC+1 / UTC+2* | 02:30AM–11:30AM |
| Italy | UTC+1 / UTC+2* | 02:30AM–11:30AM |
* Times may shift by one hour during Daylight Saving Time (DST).
If you contact us outside of chat hours or prefer email, feel free to write to us anytime. Our team typically responds within 24 hours on working days.
📧 Email Contacts:
-
General Inquiries & Support:
support@hookii.com -
Order or Service-related Issues:
service@hookii.com
Submit a Support Request Ticket
If you're experiencing technical issues or need help with product usage, we highly recommend submitting a support ticket.
Click here to submit a ticket
Please include:
- SN
- A brief description of the issue
- Relevant screenshots or a short video if possible
📎 This helps us locate the problem faster and provide more accurate assistance.
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