Live Chat
As shown in the image, you can find the icon in the bottom right corner. Click the icon to start a live chat.
Live Chat Hours
| Region | Timezone | Chat Hours |
|---|---|---|
| China | CST (UTC+8) | 09:30 – 18:30 |
| Germany | CEST (UTC+2) | 03:30 – 12:30 |
| France | CEST (UTC+2) | 03:30 – 12:30 |
| UK | BST (UTC+1) | 02:30 – 11:30 |
| UTC (Universal) | UTC | 01:30 – 10:30 |
| USA – Eastern | EDT (UTC-4) | 21:30 (prev. day) – 06:30 |
| USA – Pacific | PDT (UTC-7) | 18:30 (prev. day) – 03:30 |
If you contact us outside of chat hours or prefer email, feel free to write to us anytime. Our team typically responds within 24 hours on working days.
📧 Email Contacts:
-
General Inquiries & Support:
support@hookii.com -
Order or Service-related Issues:
service@hookii.com
Submit a Support Request Ticket
If you're experiencing technical issues or need help with product usage, we highly recommend submitting a support ticket.
Click here to submit a ticket
Please include:
- SN
- A brief description of the issue
- Relevant screenshots or a short video if possible
📎 This helps us locate the problem faster and provide more accurate assistance.
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