Troubleshooting
If troubleshooting doesn't resolve the issue, please reach out to our customer support team for assistance.
Lawn Mower GPS Location Not Showing in "Find Device" Page
Possible Causes:
The lawn mower is in the process of uploading GPS data, which may take some time. There could be network issues affecting the upload of GPS information.
Recommended Actions:
Normal Operation: It's normal for GPS data to take a while to upload. Try refreshing the page after some time.
Check Network Connection: Verify that the lawn mower is connected to a stable network. Ensure that any 4G service is active and WiFi connections are functioning properly.
The lawn mower is experiencing positioning abnormalities
Possible Causes:
The lawn mower was not on the mowing area or charging station when manual remote control was initiated. Temporary internal system malfunction. The lawn is too open with insufficient reference points for the mower.
Recommended Actions:
Manual Adjustment or Placement: Manually control or move the lawn mower to the mowing area or charging station. This action can help the mower recalibrate its position.
Check Laser Radar Requirements: Neomow X relies on detecting features within a 25m radius around the lawn mower using laser radar for positioning. Ensure the mowing area meets this requirement. If necessary, place distinctive objects in overly open yards to assist with positioning.
The lawn mower's logo light is red and the buzzer continues to sound
Steps to Resolve:
Check App for Alarm Details: Log in to the app to identify the current alarm reason and follow the provided instructions, such as repositioning the lawn mower or bringing it back within the boundary.
Reset Using Mower Buttons: Perform the following button presses on the lawn mower: Short press the OK button to clear the alarm. After clearing the alarm, sequentially short press the Start button, followed by the OK button, to resume automatic mower operation.
Contact Support if Issues Persist: If the above steps do not resolve the issue, please contact the Hookii Customer Service for further assistance.