Skip to main content
Hookii Support Center Help Center home page Hookii Support Center
  • Americas(USA,CA) Europe (EU, CH, NO) Germany(DE)
  • Community
  • Submit a request
  • Sign in
  • Deutsch Français
  • Americas(USA,CA) Europe (EU, CH, NO) Germany(DE)
  • Community
  • Submit a request
  • Deutsch Français
  • Sign in
  1. Hookii Support Center
  2. FAQ & Troubleshooting
  3. Troubleshooting- Got Message

Troubleshooting- Got Message

  • 🛠️ Troubleshooting: Mower Blade Disc Stuck or Blade Motor Overtemperature Protection Triggered
  • Troubleshooting: “Connection Timeout”or “Connection Failed” Alert
  • Troubleshooting: Mower Lifted Alert
  • Abnormal mowing area data (103)
  • Obstacles detected in front of the charging station (116)
  • Docking failed (515)
  • Task execution timeout
  • Positioning anomaly (109)(207)(301)(309)(310)
  • Positioning lost (201)
  • Positioning alarm (305)(306)(307)
  • System anomaly (604)(605)(606)(609)(613)(614)
  • 4G network anomaly (711)(712)
  • WiFi connection anomaly-disconnected
  • WiFi network signal is weak
  • WiFi network is out of signal
  • Bluetooth communication anomaly-please report the issue
  • Bluetooth connection anomaly-disconnected
  • HOME button anomaly
  • OK button anomaly
  • START button anomaly
  • Blade disc motor stall protection
  • Blade disc motor overcurrent protection
  • Right motor stall protection
  • Left motor stall protection
  • Right wheel motor overcurrent protection
  • Left wheel motor overcurrent protection
  • Docking failed (514)
  • Charging station recognition anomaly (902)
  • Undefined notification: ignore it or contact the administrator
  • 4G card service interruption
  • Next ›
  • Last »
Hookii Support Center
Deutsch Français