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  • Americas(USA,CA) Europe (EU, CH, NO) Germany(DE)
  • Community
  • Submit a request
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  1. Hookii Support Center
  2. FAQ & Troubleshooting
  3. Troubleshooting-No Message

Troubleshooting-No Message

  • How to Fix Abnormal Battery Drain on the Neomow X?
  • Why Is Map Creation Failing?
  • Troubleshooting Guide: 4G Not Connecting
  • Troubleshooting: Map Offset Issue
  • Why is remote control of the machine failing?
  • Why is the mower deviating too much from the boundary line?
  • Why is the mower not working or the blades not rotating?
  • Why is the machine stuck?
  • Why is there a location issue with the machine?
  • Why can't the device location be displayed after uploading GPS information?
  • Why are some areas of the lawn not mowed?
  • Why doesn't the machine return to the breakpoint to continue mowing after charging is complete?
  • Why does the machine return to the base before completing the mowing task?
  • Why is the machine not executing tasks according to the scheduled time?
  • Why can't the machine start mowing automatically?
  • Why does the machine not return to the base after completing a task and automatically start a new task?
  • Why can't the machine enter the mowing area accurately after leaving the base?
  • Why doesn't the machine align properly when returning to the base?
  • Why does the machine not move after leaving the base and show "location failed"?
  • Why does the machine detect obstacles during departure or return to the base?
  • Why is the machine turning off automatically or having charging issues?
  • Why is there no response from the app during remote control while mapping?
  • Why does Bluetooth disconnect during mapping?
  • Why can't the machine perform mapping?
  • Why is the machine freezing during the firmware upgrade and unable to start?
  • Why is there a delay in the connection between the machine and phone?
  • Why is there a 4G network issue with the machine?
  • Why can't the machine connect to Bluetooth?
  • Why can't the machine connect to the mower?
  • Why does the machine turn off automatically after starting?
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