How can I confirm my purchased model matches the received one?

Neomow X includes three models: Neomow X Lite, Neomow X, and Neomow X Pro. If you'd like to confirm which model you've received, please follow these steps:

• After receiving your robot, you can connect it to the Neomow app.
• Once connected, your purchased model will appear directly on the app homepage, just below the machine serial number.
  

Please note:
To ensure you can see this information, please check that your app version is:

• iOS: 1.0.10 or later

• Android: 1.0.9 or later

To verify your current app version, simply tap on 'My,' then select 'Current Version' to view your app's version.

If you're using an older version and see "Hookii Neomow X" instead of your specific model, please note that earlier versions only displayed the series information. To resolve this, please follow these steps:

1. Update the App: Click here to visit the download page and update to the latest version.

2. Restart the Device: After updating, restart your device to apply the new settings.

Once these steps are complete, you should be able to view your correct purchased model in the app. If you encounter any issues or have questions, please don't hesitate to contact our customer support team at support@hookii.com. We are more than happy to assist you!