Common Issues When Placing an Order

Jax

February 25, 2025 10:26 Updated

Failed to Add an Address?
Your address might be outside of Hookii’s delivery areas. Click here to see the regions/countries we currently serve. If your address is within these areas but you still can’t add it, please contact our customer service for assistance.
Accidentally Placed a Duplicate Order?
Please contact customer service to cancel the duplicate order before it is dispatched.
Didn’t Receive an Order Confirmation Email?
The email might have been blocked by your email provider. Check your spam, junk, or blacklist folders. If you still haven't received it, please contact our customer service team with your order email so we can help you track your order.

Failed to Add an Address?